How to Create a New Maintenance Ticket

Getting Started

User's of Rentroom can send maintenance requests directly to their landlord and enter into a instant dialogue to more quickly resolve problems at your home or apartment. It is very easy to create a new ticket.

1. Visit the maintenance screen
2. Select the category that is most applicable to your request - if you do not see an appropriate category, select "General"
3. Enter ticket information: 
   • Enter a description 
   • Add a photo (not required)
   • Give permission to access the apartment/home while you are not there
4. Select "Submit"
5. You will enter a chat with the landlord and/or the maintenance team at the property